Careers
Staff
The Firm is an Equal Opportunity Employer and, as such, does not discriminate unlawfully against any employee or applicant for employment on the basis of race, color, religion, national origin, ancestry, sex, age, handicap or disability.
Jackson Kelly currently has the following openings for professional staff. If you wish to apply for any professional or legal support staff position, please e-mail your resume and desired salary range to resumes@jacksonkelly.com. Indicate the position you are applying for in the subject line of the e-mail.
Jackson Kelly PLLC is seeking a full time Receptionist for its Evansville, Indiana office. Responsibilities include providing a welcoming environment for our clients, answering telephones, conference room scheduling and maintenance, and meeting/event preparation. Candidate should possess excellent communication and interpersonal skills and the ability to function in a fast paced, detail oriented, and deadline driven atmosphere.
Qualifications of the ideal candidate include:
- One year of related experience
- High School Diploma or equivalent
- Knowledge and proficiency with telephone systems, computers, copiers and conferencing equipment
- Excellent multi-tasking and organization skills
- Effective verbal communication
- A high level of professionalism and customer service
- Respect for confidentiality
In addition to competitive compensation that is commensurate with experience and qualifications, the firm offers an excellent benefit package that includes health, vision, and dental insurance, life insurance, a 401(k) plan, a generous PTO system, and more.
Jackson Kelly PLLC is seeking a full time Application Trainer/Help Desk Support Specialist to join our team! The role of the Application Trainer/Help Desk Support Specialist is to develop training materials and curriculum across a broad range of applications under direction of the Chief Information Officer and to deliver end user training through multiple formats and settings using various coaching techniques, create documentation of processes and procedures, and test and implement the same. This position also provides Help Desk support in resolving computer user concerns by answering questions and providing solutions about hardware and software with a customer service mentality.
Ideal candidates should have an Associate’s degree in computers, education or other related field and be a self-starter, organized, creative, and knowledgeable about audio, video and PC hardware. Candidates should possess strong time management skills, respect for confidentiality and the ability to work independently and as part of a team.
General Responsibilities:
- Seeks opportunities to help others and demonstrates flexibility in work assignments
- Ability to work well with others
- Build sustainable relationships of trust through open and interactive communication
- Strong verbal and written communication skills
- Attention to detail and accuracy
- Maintains user guides that accompany the applications and that are used to support training classes
- Creates and maintains Desktop Reference Guides for end users
- Develops web-based training and virtual training sessions
- Delivers training in a classroom environment and one-on-one
- Develops new tools and methods for delivering training effectively and efficiently
- Develops custom training programs and curriculums
- Provides support as needed to end users
- Keeps abreast of best practices related to the use of technology in a legal environment
- Trains attorneys, paralegals, secretaries, and other staff in the use and application of those best practices
- Provides litigation presentation support as necessary
- Determines source of concern by interviewing user on the telephone
- Teaches user by answering questions; interpreting operating instructions; providing references
- Determines source of error by reviewing procedures and actions taken by user; instructing user to perform diagnostic procedures
- Resolves problems by issuing corrective instructions; consulting with coworkers and vendors
In addition to competitive compensation that is commensurate with experience and education, the Firm offers an excellent benefit package that includes health, vision and dental insurance, life insurance, a 401(k) plan, a generous PTO system, and more.
Jackson Kelly PLLC is a national law firm with more than 150 attorneys located in ten offices throughout Pennsylvania, Ohio, West Virginia, Kentucky, Indiana, Colorado, and the District of Columbia. Focusing on clients’ industry-specific needs, the Firm serves a wide variety of corporate and public clients and enjoys a national reputation in business, labor and employment, litigation, government contracts, tax, safety and health, permitting, natural resource and environmental law.
